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Process Management Auditing for ISO 9001:2008 (second edition)
Ian Rosam and Rob Peddle.

•Quality management in accordance with ISO 9001:2008, with a particular focus on understanding and getting the most out of the audit process.
•To be used by all organizations and across all sectors, by those planning, implementing or maintaining a quality management system (QMS), or looking to improve business performance.


The financial meltdown, train disasters and countless other high-profile incidents have shown that traditional auditing techniques do not prevent disaster and that the clean-up costs can be enormous.

Process Management Auditing for ISO 9001:2008 aims to provide an understanding of how to deliver effective process management auditing to support ISO 9001:2008 Quality management systems. Requirements. The book will enable an organization to stop simply auditing the past and to start understanding what is happening in the real world by identifying the real risks of failure to key systems and processes.

By clearly setting out techniques for planning, carrying out and assessing process audits this book can help an organization’s management identify and make the changes needed to improve business performance.

It examines what businesses should now expect from their internal and external auditors; what auditors should expect from businesses; the role of an auditor in today’s process-driven business environment; tools and techniques to use and the key competencies required to audit process management.

Fully updated to reflect the publication of ISO 9001:2008, it also introduces risk and behavioural auditing and deals with how to create audit results that provide an enhanced indication of the risk of future failure to systems, processes and business objectives – what really matters.


Contents include:

•Foreword
•Introduction
•Putting the process approach into context
•The requirements of ISO 9001 - an auditor's perspective
•The system-process-procedure relationship
•Auditing tools and techniques
•Planning and preparing a process audit
•Carrying out a process audit
•Identifying and reporting findings
•Assessing improvements
•What personal attributes do auditors need?
•Conclusions and the way forward
•Example auditor questions
•References
How “Quality” is applied within organizations is evolving. A quality management system needs to focus on how an organization operates day-to-day to deliver business objectives in an effective way.

This fully updated three-book series reflects the ISO 9001:2008 revisions and current learning on key issues. It sets out the practical steps needed to build a sustainable, scalable and business-focused process-based management system, which it places at the heart of the organization.

By helping to understand the risks to an organization’s continued performance, and by feeding this information back in to the management system, this series enables business processes to be a solid foundation for whatever the future might hold.