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Privacy Policy - Returns Policy - Terms & Conditions - Site Security

Last updated 14th August 2013

StandardsUK.com is a trading style and website of TradeSites Limited, 279 Lodge Causeway, Fishponds, Bristol, BS16 3RA. Company number: 5854214 and registered office: 147 Whiteladies Road, Clifton, Bristol BS8 2QT.

Privacy Policy

Last updated 14th August 2013

TradeSites Limited is aware of concerns about how information about their customers is used or shared, and we appreciate your trust in us to do that carefully. This notice describes our Privacy Policy. By visiting StandardsUK.com, you are accepting the practices described in this Privacy Policy.

Personal Information: Any personal information provided to StandardsUK.com is controlled by TradeSites Limited, 279, Lodge Causeway, Fishponds, Bristol, BS16 3RA.

Collection and Use of Personal Information: The information we gather about our customers is used to help us personalise and improve the experience of visiting our Website. The information will be used to deal with enquiries, handle orders, deliver products and services, process payments, communicate services and promotional offers, keep records up to date, and maintain your accounts with us. We also use this information to prevent or detect fraud or abuses of our Website and enable third parties to carry out technical and logistical functions on our behalf.

Personal Information you give us, enter in to our Website, or submit in any other way will be stored. You can choose not to provide certain Personal Information; but this may prevent you from taking advantage of some services or features of our business. We will also compare our customer list to any new Personal Information submitted. If you do not want to receive informative or promotional email or other mail from us, please email us at remove@StandardsUK.com . Please ensure you show the email address to which our emails are being sent, or we may not be able to find and delete you from our database. From time to time we also might receive information about you from other sources and add it to our database.

Our Clients Personal Information: Our customers and clients are the most important part of our business and we DO NOT sell or provide their Personal Information to others. We do however sometimes employ other companies or individuals to perform functions on our behalf. Examples of this might be fulfilling orders, delivering packages, sending postal mail and email, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purpose.

As we develop and grow our business, we might set up other subsidiaries or businesses; in such cases, customer Personal Information will be shared within our own group of companies. Also, in the unlikely event that TradeSites Limited is acquired, customer Personal Information will of course be one of the transferred assets.

We would release account and other Personal Information when we believe release is appropriate to comply with the law, to enforce or apply our Terms and Conditions, or to protect against fraud and credit risk. This does not include selling, renting, sharing or disclosing Personal Information from customers or clients for commercial purposes in any way that is contrary to this Privacy Policy.

Conditions of Use, Notices and Revisions: If you choose to visit StandardsUK.com, your visit and any dispute over privacy is subject to this Privacy Policy, including limitations on damages and application of the laws of England. If you have any concern about privacy at StandardsUK.com, please contact our Customer Services Team on 0208 123 5933 or by email to Sales@StandardsUK.com. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Our business is changing constantly and our Privacy Policy will also change. You should check our Website frequently to view any recent changes. We are committed to your privacy and will not change our policy and practices to make them less protective of client Personal Information.


Returns Policy

Last updated 14th August 2013

Returns address:
Unit 8, Kent Close
Stoke Gifford
Bristol
BS34 8TB

For your protection, we recommend that you use a recorded-delivery service when returning goods to StandardsUK.com.

Returning Undamaged or Non-Defective Goods

IMPORTANT. As all Standards are printed to order, unless the product is defective, you will not be able to return any product.

We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you
shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to StandardsUK.com.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on 0208 123 5933 or by email to Sales@StandardsUK.com immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect Your statutory rights .


Terms and Conditions

Last updated 14th August 2013

Welcome to the StandardsUK.com website Terms and Conditions of Use. These Terms set out the basis on which you can use and place orders on this website. By accessing this website and or by placing an order with us you agree to be bound by the Terms as set out below. If you do not agree to be bound by these Terms, you may not use, access or order from this website. By ordering from or otherwise accessing this website you are deemed to have understood and accepted these Terms. Should you have any questions relating to this website or these Terms please contact our Customer Services Team on 0208 123 5933 or by email to Sales@StandardsUK.com. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Definitions

"Terms" means these Terms and Conditions or Use.
“Privacy Policy” our Privacy Policy.
"Product" means a product displayed for sale on our Website.
"Product Description" means that part of the Website where certain Terms and conditions in respect of the individual Product are provided.
"Special Conditions" means any additional Terms and conditions in the Product Description.
"Users" means the any users of this Website
"Personal Information" means the details provided by you on registration or during the ordering process.
"We/us" means TradeSites Limited
"Website" means the website located at www.StandardsUK.com or any other URL leading to or replacing it.
"Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.
"You" means a user of this Website.

Access

You are provided with access to this website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with the Terms.

Registration

You warrant that any Personal Information which you are required to provide when registering as a customer is true, current and complete; and that you will notify us immediately of any changes to your Personal Information by contacting our Customer Service Team on 0208 123 5933 or by email to Sales@StandardsUK.com. You also agree not to impersonate any other person or entity or to use a false name. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Promotional discounts

Coupons, discounts and promotional discount codes offered by StandardsUK.com are valid only for use as part of a purchase made via StandardsUK.com, unless otherwise stated.

Contract creation

The steps required to create a contract between you and us are:

You place an order on our Website by completing the checkout process. We will then send to you an order acknowledgement by email detailing your order. After payment has be received and cleared your goods will be dispatched. Order acceptance and the completion of the contract between you and us will take place on the despatch of your order.

Non-acceptance of your order may be a result of one of the following reasons: the product you have ordered is unavailable from stock. We have not been able to obtain authorisation for your payment. The identification of a pricing or product description error has been noticed. Or you have not met the eligibility to order criteria set out in these Terms.

Contract cancellation

Please note that if you so wish you are entitled to cancel this contract provided that you exercise your right to do so no longer than seven working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns Policy.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

* Goods made or ordered to your specification.
* Perishable goods.
* CD, Software, Colour Guides and any products if their seal is broken.

Please also see our Returns Policy.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, Terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on our Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Delivery of electronic publications

Certain Products available on this Website may be Publications. Publications may be delivered electronicaly or by post, as may be applicable in each sale and depending on whether the publication is electronic or hardcopy.

Indemnity

You agree fully to indemnify, defend and hold us, and our directors and employees, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your Personal Information.

Our rights

We reserve the right to change, modify or withdraw this Website, or any part of it, with or without notice to you. We also have the right to revise and amend these Terms from time to time. It is your responsibility to check and determine whether these Terms have been changed. If you do not agree to any change to the Terms then you should immediately stop using the website.

Each provision of the Term shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Third party links

We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, we are not responsible for the availability of such external websites or resources, and you understand that we do not review or endorse and are not responsible or liable, directly or indirectly, for the content and privacy practices of any such websites.

Intellectual property, right to use

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us and you are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material content of this Website is made available for your personal use only and that you may download such material content onto only one computer hard drive for such purpose. Any other use of the material content of the Website is strictly prohibited. You agree not to copy, reproduce, publish, display, distribute, commercially exploit or create derivative works of such material content.

The Website may be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on it.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, in relation to the Website, or any transaction that may be conducted on or through it.

We make no warranty that the Website will meet your requirements or will be uninterrupted or error-free. We make no warranty that any defects to the Website will be corrected, or that the Website or the server hosting it are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

Law

The Terms shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

TradeSites Limited, 279 Lodge Causeway, Fishponds, Bristol BS16 3RA.


Site Security

We aim to provide a secure online environment for our customers. No sensitive credit or debit card information is held on our servers.

All card transactions are outsourced to our payment service provider Sage Pay. Sage is one of the UK's most trusted business brands and all transaction information passed between our site and Sage Pay's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent back to us from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing that passes between StandardsUK.com and Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Read the Sage Security Policy .