Privacy Policy - Returns Policy - Terms & Conditions - Site Security

Last updated 5th July 2010 is a trading style and website of TradeSites Limited, 279 Lodge Causeway, Fishponds, Bristol, BS16 3RA. Company number: 5854214 and registered office: 147 Whiteladies Road, Clifton, Bristol BS8 2QT.

Privacy Policy is committed to protecting our customers privacy and take our responsibility regarding the security of customer information (your data or data) very seriously. will be clear and transparent about the information we collect as part of our business model and what we do with that information.

Our Privacy Policy sets out:
  • What data we collect and process about you in connection with you as a customer or user of our website and how that data is obtain.
  • What we do with and how we store your data.
  • Who we transfer/disclose that data to.
  • How we comply with the data protection rules.
Data Controller is a trading style of TradeSites Ltd and may be referred to, in this Privacy Policy as “we”, “us”, “our” “” or "TradeSites Ltd.". TradeSites Ltd is the “data controller” of all personal information that is collected and used for

TradeSites Ltd is registered in England, with the registration number 5854214 and registered office at 147 Whiteladies Road, Clifton, Bristol BS8 2QR.

What data we collect

Your data means any information relating to you which allows us to identify you, such as your name, contact details, order numbers, and information about your access to our website.

We may collect your data from you when you place an order with us, either directly or indirectly through a trusted third party, create an account, use our website or social media profiles, or when you contact us.

Specifically, we may collect the following information: Name, home address, e-mail address, telephone number. Information about your access to our website including location and your IP Address. Any communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.

Security of your data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss or disclosure.

We do not store your payment information, but rather use third party payment service providers SagePay and PayPal who's Privacy Policy's can be view at: and is secured with a SSL Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

International Data Transfer

TradeSites Ltd sell to multiple jurisdictions, some of which are not located in the European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we require all payment services providers to process your information in a secure manner and in accordance with UK and EU law on data protection.

Sharing your data

We may disclose your information to trusted third parties required to deliver the services or products you have ordered or for the purposes of delivery or to credit and debit card companies which facilitate your payments to us. We require all third parties to have appropriate technical and operational security measures in place to protect your data.

We may release your data to Government authorities, law enforcement bodies, regulators for compliance with legal requirements. To Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in in order to enforce our legal rights in relation to our contract with you. This does not include selling, renting, sharing or disclosing your data for commercial purposes in any way that is contrary to this Privacy Policy.

Social media: You may be able to access third party social media services through our website or before coming to our website. When you are registered with your social service account, we will obtain the personal information you choose to share with us through these social media services pursuant to their privacy settings. We may also use social media plugins on our website. As a result your information will be shared with your social media provider and possibly presented on your social media profile to be shared with others in your network. Please refer to the privacy policy of these third-party social media providers to find out more about these practices.

Customer Accounts

All data collected upon registration of a customer account will be processed in line with this Privacy Policy.

When our use of your personal data is based on your consent, you have the option to withdraw your consent to our processing and have us remove your personal data at any time by emailing

We keep your personal information contained in your account for as long as you hold the account. You may instruct us to delete your account by emailing Please note that general retention periods apply to any personal data we collected to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.

Cookies and site tracking

Our website uses cookies to enable us to improve our service to you and to provide certain features that you may find useful (click here to read our Cookie Policy). This may include cookies of media and advertising partners that are being placed on your machine when visiting our website. Please visit our any third party websites for information on their privacy and cookie policy.

Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer as you navigate around our site for the purpose of helping you accomplish your purchase. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features of our website will not work as intended. The cookies we use do not detect any information stored on your computers. For more information about cookies and how to stop cookies being installed visit the following website:

We may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal visitor information.

Your Data Protection Rights

Under certain circumstances, by law you have the right to:
  • Request information about whether we hold personal information about you, and what that information may be and why we are holding and using it.      
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. Please email if you wish your data to be corrected.
  • Request erasure of your personal information. You may ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Please email if you wish us to delete or remove your data.
  • Object to processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format. Please email if you wish your data to be supplied to you in an electronically useable format.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you want to exercise any of these rights, please email or by post to TradeSites Ltd, 279 Lodge Causeway, Bristol BS16 3RA.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such a circumstance.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Changes to Privacy Policy

Our Privacy Policy may change from time to time and any changes to the statement may be communicated to you by way of an email or as a notice on our website.

This Privacy Policy was last amended on 24th May 2018.

Conditions of Use

Notices and Revisions: If you choose to visit, your visit and any dispute over privacy is subject to this Privacy Policy, including limitations on damages and application of the laws of England. If you have any concern about privacy at, please email to

Returns Policy

Last updated 5th July 2010

Returns address:
Unit 8, Kent Close
Stoke Gifford
BS34 8TB

For your protection, we recommend that you use a recorded-delivery service when returning goods to

Returning Undamaged or Non-Defective Goods

IMPORTANT. As all Standards are printed to order, unless the product is defective, you will not be able to return any product.

We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you
shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on +44(0)208 123 5933 or by email to immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect Your statutory rights .

Terms and Conditions

Last updated 5th July 2010

Welcome to the website Terms and Conditions of Use. These Terms set out the basis on which you can use and place orders on this website. By accessing this website and or by placing an order with us you agree to be bound by the Terms as set out below. If you do not agree to be bound by these Terms, you may not use, access or order from this website. By ordering from or otherwise accessing this website you are deemed to have understood and accepted these Terms. Should you have any questions relating to this website or these Terms please contact our Customer Services Team on +44(0)208 123 5933 or by email to Inbound and outbound calls may be recorded for quality monitoring and training purposes.


"Terms" means these Terms and Conditions or Use.
“Privacy Policy” our Privacy Policy.
"Product" means a product displayed for sale on our Website.
"Product Description" means that part of the Website where certain Terms and conditions in respect of the individual Product are provided.
"Special Conditions" means any additional Terms and conditions in the Product Description.
"Users" means the any users of this Website
"Personal Information" means the details provided by you on registration or during the ordering process.
"We/us" means TradeSites Limited
"Website" means the website located at or any other URL leading to or replacing it.
"Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.
"You" means a user of this Website.


You are provided with access to this website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with the Terms.


You warrant that any Personal Information which you are required to provide when registering as a customer is true, current and complete; and that you will notify us immediately of any changes to your Personal Information by contacting our Customer Service Team on +44(0)208 123 5933 or by email to You also agree not to impersonate any other person or entity or to use a false name. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Promotional discounts

Coupons, discounts and promotional discount codes offered by are valid only for use as part of a purchase made via, unless otherwise stated.

Contract creation

The steps required to create a contract between you and us are:

You place an order on our Website by completing the checkout process. We will then send to you an order acknowledgement by email detailing your order. After payment has be received and cleared your goods will be dispatched. Order acceptance and the completion of the contract between you and us will take place on the despatch of your order.

Non-acceptance of your order may be a result of one of the following reasons: the product you have ordered is unavailable from stock. We have not been able to obtain authorisation for your payment. The identification of a pricing or product description error has been noticed. Or you have not met the eligibility to order criteria set out in these Terms.

Contract cancellation

Please note that if you so wish you are entitled to cancel this contract provided that you exercise your right to do so no longer than seven working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns Policy.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

* Goods made or ordered to your specification.
* Perishable goods.
* CD, Software, Colour Guides and any products if their seal is broken.

Please also see our Returns Policy.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, Terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on our Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Delivery of electronic publications

Certain Products available on this Website may be Publications. Publications may be delivered electronicaly or by post, as may be applicable in each sale and depending on whether the publication is electronic or hardcopy.


You agree fully to indemnify, defend and hold us, and our directors and employees, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your Personal Information.

Our rights

We reserve the right to change, modify or withdraw this Website, or any part of it, with or without notice to you. We also have the right to revise and amend these Terms from time to time. It is your responsibility to check and determine whether these Terms have been changed. If you do not agree to any change to the Terms then you should immediately stop using the website.

Each provision of the Term shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Third party links

We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, we are not responsible for the availability of such external websites or resources, and you understand that we do not review or endorse and are not responsible or liable, directly or indirectly, for the content and privacy practices of any such websites.

Intellectual property, right to use

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us and you are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material content of this Website is made available for your personal use only and that you may download such material content onto only one computer hard drive for such purpose. Any other use of the material content of the Website is strictly prohibited. You agree not to copy, reproduce, publish, display, distribute, commercially exploit or create derivative works of such material content.

The Website may be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on it.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, in relation to the Website, or any transaction that may be conducted on or through it.

We make no warranty that the Website will meet your requirements or will be uninterrupted or error-free. We make no warranty that any defects to the Website will be corrected, or that the Website or the server hosting it are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.


The Terms shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

TradeSites Limited, 279 Lodge Causeway, Fishponds, Bristol BS16 3RA.

Site Security

We aim to provide a secure online environment for our customers. No sensitive credit or debit card information is held on our servers.

All card transactions are outsourced to our payment service provider Sage Pay. Sage is one of the UK's most trusted business brands and all transaction information passed between our site and Sage Pay's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent back to us from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing that passes between and Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Read the Sage Security Policy.


Cookies are small files that are stored on your computer when you visit a web site. The cookies store information and some of these can have privacy implications.

The cookies employed by NewHomesForSale are used for obtaining basic information which we use to enhance your visit to our website. Some of these last only for so long as you remain on our website and some are kept for repeat visits.

We only use cookies to administer our website, analyse data and track users' movements. None of the information stored allows you to be personally idenitified.

For further information visit:

Cookies used by us

Cookie Name Description

This cookie is used by our server to link a user to a session so that information about their visit can be stored on the server as they move from one page to the next.

Third Party Cookies

We use trusted service providers like Google Analytics to assist us in analysing data from visits to our website. We do not control these cookies in the same way as the our cookies. We list below these third parties. If you wish more information on these cookies we recommend you visit the relevant website.

Partner Name What their cookies are used for
Google Gather statistics on how people interact and navigate the website. These statistics are used to make the website easier to use for its visitors.